What is the guarantor process?

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Once we receive a signed application from a guarantor, we'll check that they haven't had any trouble paying bills in the past.

We will also have a telephone conversation with them to make sure they understand their responsibilities as guarantor and that they can afford to make payments to the loan if the borrower doesn't.

We pay the loan out into the guarantor’s bank account, not the borrower's. We do this to protect against fraud and ensure the guarantor is aware the loan has been paid out. The guarantor can either transfer it to the borrower or give them the cash.

Please make sure you keep us up-to-date with your contact details.

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